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Frequently Asked Questions

What file format do you prefer my design be in?

Ideally a layered Photoshop (psd) file. But we can work with Illustrator (ai) or Adobe Acrobat (pdf).

We can sometimes work with jpg files if the design is simple enough. We can't work with anything Microsoft Office based. This includes Word, Powerpoint, Excel, and Publisher files. Sorry.

How should I prepare my project?

Please make sure your design is done at 72dpi resolution using the RBG color mode. Typically most designs are with the dimensions of 1024 x 768 pixels

Please place your design files and any special fonts you are using inside a compressed zip file.

What is your turnaround?

Between 1 and 7 business days. It depends on what you choose and how complex your project is.

What is your process?

Once we recieve your project files and initial payment, please allow us 24 hours to review your project and make sure all the design elements are in place. If everything is hunky dory, we will start your project within the next 24 hour period. We will send you an email once we begin and give you our job completion date and time. If your project requires templates for Wordpress, CMS Made Simple, Magento or CakePHP, please allow us one extra business day. If you choose 1 business day and absolutely need it the next day, we can make arrangements with you.

Where are you located?

Albuquerque, New Mexico USA. Home of green chile, the Isotopes Baseball team, and the International Balloon Fiesta.